Return & Exchange Policy
Return & Exchange Policy
At Opulent Outfit Garments, we value customer satisfaction and aim to provide high-quality products. If you are not fully satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Return & Exchange
-
Returns or exchanges are accepted only if the product is unused, unworn, unwashed, and in its original condition with tags and packaging intact.
-
Requests must be made within 3–5 days of receiving the order.
-
Proof of purchase (order confirmation or invoice) is required.
Non-Returnable Items
The following items are not eligible for return or exchange:
-
Items damaged due to misuse or mishandling
-
Products with missing tags or original packaging
-
Sale or discounted items (unless received damaged or incorrect)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with clear images of the item and packaging. We will review the issue and arrange a replacement or suitable solution.
Exchange Process
-
Exchanges are subject to product availability.
-
If the requested item is unavailable, an alternative product or store credit may be offered.
Return Shipping
-
Return shipping costs may be borne by the customer unless the item received was damaged or incorrect.
-
Original shipping charges are non-refundable.
Important Notes
-
Products sent back without prior approval will not be accepted.
-
Opulent Outfit Garments reserves the right to approve or reject any return or exchange request after inspection.
For return or exchange requests, please contact us at:
📧 Email: Opulentoutfitgarments@gmail.com
Thank you for shopping with Opulent Outfit Garments. Your trust means everything to us.
